The Cruise Vacation Getaway Certificate you have in your possession is for promotional purposes and is only limited by space availability. Therefore, flexibility on your dates is the best practice. Please read the information below. It will answer a lot of questions you may have and will be valuable to guide you through the process.
IMPORTANT: Do not leave for your vacation until you receive your written confirmation.
Q: What is included with the Cruise Vacation Getaway offer?
A: This offer is valid for a 3, 4, 5, or 7 night cruise for two adults, 21 years of age or older.
Q: How do I activate my offer for booking?
A: Step One - To activate the offer for booking, go to http://certificatredemptioncenter.weebly.com at least 120 days in advance of your proposed travel date to request your Travel Documents. There is a one time shipping, handling and administrative fee of $79.95 per person. You will be mailed a package with a Registration Validation form.
If you should have any questions about making your travel request, Email us at the [email protected] and include the following information:
a. Name registered with offer
b. Contact email and phone number
Step Two - Fully complete the Registration Validation form and Mail it to the address provided on the form along with a processing fee check for $75 within 30 days of the issue date indicated.
Please wait 30-45 days to receive Step Three.
Step Three: - Our booking agency will send your confirmation of activation letter, a Welcome Aboard, to keep for your records. This will include instructions on making your reservation and a copy of the terms and conditions. You will have 12 months from the printed activation date to book and travel.
Q: What is the $75 for?
A: This is an activation fee for the program that is factored into the final cost of your cruise.
Q: What forms of payment are acceptable?
A: You may use any form of payment other than a credit card. Cash payments are not highly recommended.
Q: Who do I make my check/money order to the order of?
A: All information on how to complete your reservation including contact information will be sent to you by the booking agency and will be included in your Welcome Aboard package.
Q: Is the $75 fee refundable?
A: No, this fee is not refundable.
Q: It is past the 30-45 waiting period, why haven’t I received my Welcome Aboard?
A: There exist multiple reasons this may have occurred:
1. We did not receive your information.
a. Check your bank statement or call the indicated number on your money order receipt.
b. If your check/money order has not been cashed, it may not have been received.
2. We received your information but your personal information was not processed.
a. Check your bank statement or call the indicated number on your money order receipt.
b. If your check/money order has been cashed, it was received.
3. Your information was returned for correction.
a. If the Registration Validation form or check is incorrect or missing information, it must be returned for correction.
b. Check your bank statement or call the indicated number on your money order receipt.
c. If your check/money order has not been cashed, it may have been returned.
After checking your bank statement, contact the booking agency and provide them with the status of your check/MO for further instructions. All contact information is in your Welcome Aboard package.
Q: How do I know what sailings are available?
A: Contact the booking agency to request a list of available sailings. Please include your activation number in your email.
Q: What cruise lines are available?
A: Commonly used cruise lines are: Carnival, Royal Caribbean, Norwegian, Celebrity, and Princess. We also book Holland, Costa, MSC, and Cunard.
All travel requests must be placed 120 days in advance of the sail date.
Q: What ports are available with this program?
A: Galveston, Los Angeles, Miami, New York, Pt. Canaveral, and Tampa. Additional ports may be available at the discrepancy of the booking agency. Ask about additional ports when you get ready to book your cruise.
Q: Why do some ports have a surcharge?
A: Galveston, New York, and Tampa are considered smaller ports, meaning they have less availability. As a result, cruise lines using these ports have less competition and therefore more freedom to increase their pricing. Accordingly, we must include a surcharge to compensate for this increased cost.
Q: What are peak and non-peak seasons?
A: Peak season is from January-August and non-peak is September-December. June, July and August are the most expensive months during peak season.
Q: Why is there seasonal surcharge?
A: As would be expected, cruise lines increase their pricing during periods of highest demand to increase their profit. Our pricing must therefore reflect this increase with a seasonal surcharge for peak season sailings.
Q: How much are surcharges?
A: Surcharges are not predetermined. Each sailing is priced separately by the cruise line. As a result, all surcharges are dependent on the sailing chosen by the client and the time of booking.
Q: What fees am I responsible for at time of booking?
A: You are responsible for NCFs (Non-commissionable Cruise Fare) and government taxes as well as any applicable surcharges. All fees will be quoted prior to booking.
Q: Can I upgrade the cabin to an ocean view or balcony?
A: Yes, you may upgrade your cabin for a surcharge. This surcharge will be based on the price difference between an entry-level cabin and the category of your desired cabin.
Q: When does my offer expire?
A: You will have 12 months from the activation date printed on your Welcome Aboard to travel.
Q: Why are there extra forms in my packet?
A: We include these optional BONUS offers as an opportunity to sample our other services.
IMPORTANT: Do not leave for your vacation until you receive your written confirmation.
Q: What is included with the Cruise Vacation Getaway offer?
A: This offer is valid for a 3, 4, 5, or 7 night cruise for two adults, 21 years of age or older.
Q: How do I activate my offer for booking?
A: Step One - To activate the offer for booking, go to http://certificatredemptioncenter.weebly.com at least 120 days in advance of your proposed travel date to request your Travel Documents. There is a one time shipping, handling and administrative fee of $79.95 per person. You will be mailed a package with a Registration Validation form.
If you should have any questions about making your travel request, Email us at the [email protected] and include the following information:
a. Name registered with offer
b. Contact email and phone number
Step Two - Fully complete the Registration Validation form and Mail it to the address provided on the form along with a processing fee check for $75 within 30 days of the issue date indicated.
Please wait 30-45 days to receive Step Three.
Step Three: - Our booking agency will send your confirmation of activation letter, a Welcome Aboard, to keep for your records. This will include instructions on making your reservation and a copy of the terms and conditions. You will have 12 months from the printed activation date to book and travel.
Q: What is the $75 for?
A: This is an activation fee for the program that is factored into the final cost of your cruise.
Q: What forms of payment are acceptable?
A: You may use any form of payment other than a credit card. Cash payments are not highly recommended.
Q: Who do I make my check/money order to the order of?
A: All information on how to complete your reservation including contact information will be sent to you by the booking agency and will be included in your Welcome Aboard package.
Q: Is the $75 fee refundable?
A: No, this fee is not refundable.
Q: It is past the 30-45 waiting period, why haven’t I received my Welcome Aboard?
A: There exist multiple reasons this may have occurred:
1. We did not receive your information.
a. Check your bank statement or call the indicated number on your money order receipt.
b. If your check/money order has not been cashed, it may not have been received.
2. We received your information but your personal information was not processed.
a. Check your bank statement or call the indicated number on your money order receipt.
b. If your check/money order has been cashed, it was received.
3. Your information was returned for correction.
a. If the Registration Validation form or check is incorrect or missing information, it must be returned for correction.
b. Check your bank statement or call the indicated number on your money order receipt.
c. If your check/money order has not been cashed, it may have been returned.
After checking your bank statement, contact the booking agency and provide them with the status of your check/MO for further instructions. All contact information is in your Welcome Aboard package.
Q: How do I know what sailings are available?
A: Contact the booking agency to request a list of available sailings. Please include your activation number in your email.
Q: What cruise lines are available?
A: Commonly used cruise lines are: Carnival, Royal Caribbean, Norwegian, Celebrity, and Princess. We also book Holland, Costa, MSC, and Cunard.
All travel requests must be placed 120 days in advance of the sail date.
Q: What ports are available with this program?
A: Galveston, Los Angeles, Miami, New York, Pt. Canaveral, and Tampa. Additional ports may be available at the discrepancy of the booking agency. Ask about additional ports when you get ready to book your cruise.
Q: Why do some ports have a surcharge?
A: Galveston, New York, and Tampa are considered smaller ports, meaning they have less availability. As a result, cruise lines using these ports have less competition and therefore more freedom to increase their pricing. Accordingly, we must include a surcharge to compensate for this increased cost.
Q: What are peak and non-peak seasons?
A: Peak season is from January-August and non-peak is September-December. June, July and August are the most expensive months during peak season.
Q: Why is there seasonal surcharge?
A: As would be expected, cruise lines increase their pricing during periods of highest demand to increase their profit. Our pricing must therefore reflect this increase with a seasonal surcharge for peak season sailings.
Q: How much are surcharges?
A: Surcharges are not predetermined. Each sailing is priced separately by the cruise line. As a result, all surcharges are dependent on the sailing chosen by the client and the time of booking.
Q: What fees am I responsible for at time of booking?
A: You are responsible for NCFs (Non-commissionable Cruise Fare) and government taxes as well as any applicable surcharges. All fees will be quoted prior to booking.
Q: Can I upgrade the cabin to an ocean view or balcony?
A: Yes, you may upgrade your cabin for a surcharge. This surcharge will be based on the price difference between an entry-level cabin and the category of your desired cabin.
Q: When does my offer expire?
A: You will have 12 months from the activation date printed on your Welcome Aboard to travel.
Q: Why are there extra forms in my packet?
A: We include these optional BONUS offers as an opportunity to sample our other services.