FREQUENTLY ASKED QUESTIONS
Q: What ports are available with this program?
A: Galveston, Los Angeles, Miami, New York, Pt. Canaveral, and Tampa. Additional ports may be available at the discretion of the booking agency.
Q: Why do some ports have a surcharge?
A: Galveston, New York, and Tampa are considered smaller ports, meaning they have less availability. As a result, cruise lines using these ports have less competition and therefore more freedom to increase their pricing. Accordingly, we must include a surcharge to compensate for this increased cost.
Q: What are peak and non-peak seasons?
A: Peak season is from January-August and non-peak is September-December. June, July and August are the most expensive months during peak season.
Q: Why is there seasonal surcharge?
A: As would be expected, cruise lines increase their pricing during periods of highest demand to increase their profit. Our pricing must therefore reflect this increase with a seasonal surcharge for peak season sailings.
Q: How much are surcharges?
A: Surcharges are not predetermined. Each sailing is priced separately by the cruise line. As a result, all surcharges are dependent on the sailing chosen by the client and the time of booking.
Q: What hotels are available with this program?
A: We do not use a specific hotel brand. Three and four star hotels are most commonly used.
Q: What fees am I responsible for at time of booking?
A: You are responsible for NCFs (Non-commissionable Cruise Fare) and government taxes as well as any applicable surcharges. Regarding the hotel, you will be responsible for government taxes and applicable hotel fees. All fees will be quoted prior to booking.
Q: Can I upgrade the cabin to an ocean view or balcony?
A: Yes, you may up grade your cabin for a surcharge. This surcharge will be based on the price difference between an entry-level cabin and the category of your desired cabin.
Q: When does my offer expire?
A: You will have 18 months from the activation date printed on your Welcome Aboard documentation to travel.
A: Galveston, Los Angeles, Miami, New York, Pt. Canaveral, and Tampa. Additional ports may be available at the discretion of the booking agency.
Q: Why do some ports have a surcharge?
A: Galveston, New York, and Tampa are considered smaller ports, meaning they have less availability. As a result, cruise lines using these ports have less competition and therefore more freedom to increase their pricing. Accordingly, we must include a surcharge to compensate for this increased cost.
Q: What are peak and non-peak seasons?
A: Peak season is from January-August and non-peak is September-December. June, July and August are the most expensive months during peak season.
Q: Why is there seasonal surcharge?
A: As would be expected, cruise lines increase their pricing during periods of highest demand to increase their profit. Our pricing must therefore reflect this increase with a seasonal surcharge for peak season sailings.
Q: How much are surcharges?
A: Surcharges are not predetermined. Each sailing is priced separately by the cruise line. As a result, all surcharges are dependent on the sailing chosen by the client and the time of booking.
Q: What hotels are available with this program?
A: We do not use a specific hotel brand. Three and four star hotels are most commonly used.
Q: What fees am I responsible for at time of booking?
A: You are responsible for NCFs (Non-commissionable Cruise Fare) and government taxes as well as any applicable surcharges. Regarding the hotel, you will be responsible for government taxes and applicable hotel fees. All fees will be quoted prior to booking.
Q: Can I upgrade the cabin to an ocean view or balcony?
A: Yes, you may up grade your cabin for a surcharge. This surcharge will be based on the price difference between an entry-level cabin and the category of your desired cabin.
Q: When does my offer expire?
A: You will have 18 months from the activation date printed on your Welcome Aboard documentation to travel.